Touring brings unique healthcare challenges. Access to regular doctors is disrupted, local pharmacies may not carry required medications, and regulations differ between countries. For artists, crew, and managers, this creates risks that extend beyond inconvenience. Hemisphere provides systems that ensure continuity of care and safe access to prescriptions through telehealth across Australia and New Zealand.

The Challenges of Medication Management on Tour

Managing medication while touring involves more than carrying a prescription. Challenges include:

• Access to healthcare providers – limited availability when moving between cities or rural venues.

• Regulatory differences – Australia and New Zealand have specific rules around prescribing and dispensing.

• Continuity of care – without centralised records, patients may face inconsistent advice or treatment.

• Mental health support – psychiatrists and GPs play key roles, but access on the road can be inconsistent.

• Storage and safety – temperature, security, and controlled substances require careful planning.

Telehealth as a Solution

Telehealth allows patients to consult doctors remotely, making healthcare accessible anywhere. For touring personnel, it provides:

• Access to GPs and psychiatrists – regular check-ins without geographic barriers.

• Repeat prescriptions – streamlined processes that comply with regulations.

• Specialist referrals – coordinated care when further treatment is needed.

• Continuity – records and treatment plans maintained across the tour.

In both Australia and New Zealand, telehealth is now supported by regulatory frameworks that recognise it as a safe, legitimate healthcare delivery method.

Rules and Regulations

Healthcare delivery must follow national laws.

• Australia – Prescriptions must comply with Therapeutic Goods Administration (TGA) and Pharmaceutical Benefits Scheme (PBS) guidelines. Controlled substances require additional authorisation.

• New Zealand – Medsafe regulates medicines, with strict controls for psychotropic drugs. Prescriptions are not automatically transferable between AU and NZ.

Patients travelling between the two countries should consult their prescribing doctor in advance and understand what documentation is required.

Safe Practices for Medication on Tour

To reduce risks, touring personnel should:

• Carry an adequate supply of medication, with clear labelling.

• Store medicines securely, considering temperature and handling.

• Keep copies of prescriptions and letters from treating doctors.

• Know local regulations before entering a new jurisdiction.

• Use telehealth to bridge gaps when unexpected issues arise.

Case Examples

• Musician with ADHD medication – Used telehealth to secure repeat prescriptions during an extended Australian tour, avoiding treatment disruption.

• Crew member with severe allergies – Coordinated through telehealth and local pharmacies to ensure EpiPens were available at all venues.

These cases highlight the importance of planning and flexible healthcare delivery.

Resources and References

• Australian Government Department of Health – Medicines Regulation

• New Zealand Ministry of Health – Medicines Control

• RACGP – Telehealth Standards

• Medsafe NZ

Managing medication on tour requires preparation, compliance with regulations, and reliable access to healthcare. Telehealth provides a practical solution, offering continuity and safety for touring professionals in Australia and New Zealand. By integrating telehealth into production planning, organisers can support the wellbeing of their teams and reduce the risks associated with healthcare disruptions.

For more on Hemisphere’s integrated medical services for touring, visit our Medical Services page.